SmartNovaTV

Refund Policy

We are committed to providing high-quality digital services and aim to ensure your complete satisfaction with your experience. However, due to the nature of the digital services we offer, our refund policy is outlined below:


No Refunds

Because our services include instantly accessible digital products such as live TV streaming or video-on-demand (IPTV), all purchases are considered final and non-refundable once activated or accessed.

Once your subscription is activated or the service has been accessed, the payment is non-refundable.


When Refunds Are Not Possible

Refunds will not be granted in the following cases:

  • The service has been activated or partially/fully used, whether it’s a paid subscription or a free trial.

  • Digital products have been purchased, such as activation codes or downloadable media files.

  • Services that have already been delivered or fully consumed.

  • Requests submitted after the specified support period has expired.


Our Commitment to You

While refunds are not available, we are fully committed to:

  • Providing continuous technical support to resolve any service-related issues.

  • Assisting you if you face difficulties accessing or using the service.

  • Ensuring stable streaming and the best possible performance.


Contact Us

If you have any questions or experience a problem with the service, please don’t hesitate to reach out to us via the [Contact Us] page. Our support team will be happy to assist you promptly.